Terms of Service & Hardware Sale

1. Introduction & Corporate Identity

These Terms of Service and Sale ("Terms") constitute a legally binding agreement between you ("Customer", "Subscriber", "you") and Lab XIII Ltd ("Company", "we", "us", "our"), incorporated in England and Wales under company number 16523432 with registered office at Suite Ra01, 195-197 Wood Street, London, E17 3NU, United Kingdom.

By placing an order for hardware appliances, subscribing to cloud console plans, or accessing the Semantic Remote Control (SRC) infrastructure, you confirm that you have read, understood, and agreed to these Terms.

2. Hardware Appliances & Pre-Orders (Batch 01)

• Production Status & Timeline: Hardware appliances offered through Early Access (Dev Kit, Hardware Pro, and Bundle packages) form part of Developer Batch 01. Estimated shipping commences in Q1 2027. Pre-order reservation holders receive regular engineering dispatch updates.
• Shipping & Duties: Worldwide tracked shipping is provided for all international orders. Prices are exclusive of local customs tariffs, import duties, and country-specific taxes which are the responsibility of the recipient.
• Pre-Order Cancellation: You may cancel your unfulfilled hardware pre-order at any time prior to physical parcel dispatch for a 100% full refund back to your original payment method.

3. Cloud Platform Subscriptions & Billing

Subscriptions to the Cloud AI Console (£20/month) provide hosted MCP gateway routing, session orchestration, and automated health checks.

• Subscriptions are billed monthly in advance via Stripe.
• You may cancel recurring subscriptions at any time with one click from your billing dashboard. Access remains active through the remainder of the paid billing period.
• Platform subscriptions do not include third-party foundational model API tokens (e.g. OpenAI, Anthropic, Google Gemini), which are provided directly by respective model providers or through user-supplied BYOK (Bring Your Own Key) credentials.

4. Hardware Warranty & Return Policy

Under UK Consumer Rights legislation and our commercial standards, every genuine SRC hardware appliance includes:

• 12-Month Limited Hardware Warranty: Covers manufacturing defects, component failures, and hardware anomalies occurring under normal operating conditions.
• 14-Day Statutory Cooling-off Period: Customers in the UK and European Union may return unopened, undamaged hardware within 14 days of physical delivery for a refund.
• Advance Replacement: For enterprise customers, defective hardware nodes verified by diagnostic telemetry qualify for advance expedited courier exchange.

5. Acceptable Use & Operational Safety

SRC hardware appliances provide low-level out-of-band keyboard, mouse, and video control. You agree:

• Not to use SRC appliances or software interfaces to compromise, attack, or access unauthorized computer systems or networks.
• To maintain human-in-the-loop oversight on safety-critical, medical, or dangerous industrial physical systems.
• To comply with all applicable dual-use export control laws and international sanction regimes.

6. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.